Contact Rand Bullion

Our editorial mailbox

The only public contact for Rand Bullion is editor@randbullion.com. We do not publish a phone number or street address because we are an online desk, not a walk-in office. Please write in English or Afrikaans; we will do our best to reply, but we cannot promise a response time.

We welcome corrections, suggestions for brokers to review, and questions about our methodology. However, we do not accept guest posts, sponsored reviews, or paid placement at any price. Our independence is not for sale, and we will not reply to offers of that kind.

What we will help with

We are happy to receive notes about factual errors on our pages, and we will investigate them according to our corrections policy. We also appreciate feedback on how to make our content clearer or more useful for South African gold traders. If you think a broker deserves a review, tell us why.

We can answer general questions about our methodology or about trading gold, as long as the answer is educational and not personal advice. We will not tell you whether to open a trade or which broker to choose for your specific situation, because that would cross the line into advice.

What we will not help with

Rand Bullion is not a broker, so we cannot help with account problems, deposits, withdrawals, or disputes. If you have an issue with FxPro or any other broker, you must contact that broker directly or, if necessary, their regulator. We have no access to your account and no power to intervene.

We also cannot help with fund recovery if you have lost money to a scam or a failed broker. We are not a law firm or a recovery agent. And we will not give personal financial advice, because we are not licensed to do so and because trading gold is high-risk.

What to include when you contact us about a broker or platform

Send the exact instrument code in your first message, because that is what lets us check the right contract specifications for you. For gold questions, always include XAU/USD and the lot size you are considering, since one standard lot equals 100 ounces and one pip equals 0.01. Without the instrument code we cannot confirm margin, pip value, or trading hours precisely.

Describe what you are trying to do in one or two sentences, not a long story. If you are comparing brokers, name the broker and the entity that would serve you — for example, FxPro Markets Direct Costa Rica Latam SRL is the entity that serves South Africa, and you should check which entity your own account is opened with. That detail matters for regulatory coverage.

For any account or funding question, state your country and the currency you will use. South African readers can fund with local cards, bank transfers in ZAR, or e-wallets, but we need to know which one you mean before we can point you to the right process. Do not send account numbers, ID copies, or passwords; we never need those.

What we can and cannot answer about trading decisions

We can answer factual questions about how gold trading works, such as how margin is calculated, what a pip is worth, or how leverage caps apply in South Africa. We can explain that retail clients have a maximum leverage of up to 1:200, while eligible or professional clients may access up to 1:500 depending on the instrument, and that at 1:200 a 0.10-lot gold position needs about $85.50 margin.

We cannot tell you whether to buy or sell gold, when to enter or exit, or how much of your capital to risk. Those are personal trading decisions, and giving that advice would be irresponsible and outside our role. We will not review your trade history, comment on your strategy, or predict price direction for XAU/USD or any other instrument.

We cannot recommend one broker over another, but we can lay out the facts you need to compare them yourself. That includes the regulator caveat for South Africa: FxPro is licensed by the FCA (UK) and CySEC, and an FxPro entity holds an FSCA licence in South Africa — check which entity your own account is opened with. We will not state a spread, commission, swap, or minimum deposit as a number because those vary by account and market conditions.

How quickly you will hear back from us

You can expect a first response within two business days for most questions. We answer in the order they arrive, and South African public holidays may add a day. If your question is urgent and time-sensitive — for example, you are about to place a trade and need to confirm a contract detail — say so in the subject line, and we will prioritise it where we can.

Correction requests and factual errors are handled faster than general questions, usually within one business day. If you are writing to point out a mistake in an article, include the exact sentence and the correct information with a source if you have one. That lets us verify and act without a back-and-forth.

We do not offer live chat or phone support, so do not expect an instant reply. If you have not heard from us after three business days, check your spam folder, then resend with the same subject line. We read every message, but we will not reply to abusive or off-topic emails.

How we handle a request to correct an article

Send your correction request to the same editorial mailbox with the article title and the exact sentence you believe is wrong. We will check it against our sources and the regulator facts we rely on, such as the FSCA licence caveat for FxPro in South Africa. If the error is factual — a wrong number, a wrong code, a wrong regulator — we will fix it and note the correction on the page.

We do not remove articles because a broker or reader disagrees with our tone or emphasis. We only correct factual inaccuracies, not opinions or omissions. If you think we are missing important information, tell us what should be added and why it matters to South African gold traders; we may update the page if it fits our editorial angle.

We will not publish a correction for a claim we never made. For example, we never state a spread, commission, swap, or minimum deposit as a number, because those are not fixed facts. If you ask us to remove a leverage figure, we will check the current FSCA caps and update only if the regulator has changed them.

What details to send for a factual question about gold contracts

For any gold contract question, give us the instrument code XAU/USD, the lot size, and the current price if you have it. We use a reference price around 4275.0 for examples, but live margin and pip value depend on the price at the moment you check. One standard lot is 100 ounces, and one pip is 0.01, which is the basis for every calculation we do.

Tell us your account type and leverage if you are asking about margin. In South Africa, retail clients have a maximum leverage of up to 1:200, and eligible or professional clients may access up to 1:500 depending on the instrument. At 1:200, a 0.10-lot gold position needs about $85.50 margin, but that figure changes with price and lot size.

Do not ask us to confirm a broker's live spread or commission, because we do not publish those numbers and they change constantly. Instead, ask what the cost consists of and what it depends on — the spread, any commission, and swap for overnight positions — and we will explain the structure without inventing a specific figure.

What information to provide for a regulatory or funding question

For regulatory questions, name the broker and the exact entity you are considering, because different entities have different licences. For South African readers, FxPro Markets Direct Costa Rica Latam SRL is the entity that serves South Africa, but FxPro is licensed by the FCA (UK) and CySEC, and an FxPro entity holds an FSCA licence in South Africa. Check which entity your own account is opened with.

For funding questions, tell us which method you want to use: local cards, bank transfers in ZAR, or e-wallets. Each has different processing times and limits, and we can explain what to expect without giving a specific minimum deposit. Do not send your card number or bank details; we only need to know the method type.

If you are asking about leverage limits, say whether you are a retail or professional client. Retail clients in South Africa have a maximum leverage of up to 1:200, while eligible or professional clients may access up to 1:500 depending on the instrument. We will not advise you to use maximum leverage, and we will remind you that high leverage increases risk of loss.

What to include when you ask about a broker, platform, or gold contract

Send the broker name, the exact platform (MT4, MT5, cTrader, or FxPro Edge), and the instrument code XAU/USD in every gold-related question. If you are asking about an account with FxPro in South Africa, state whether your account is under the FSCA-licensed entity or the FxPro Markets Direct Costa Rica Latam SRL entity, because that determines which rules apply. Without the entity, we cannot tell you which leverage cap or dispute process is relevant to you.

For any funding question, name the method you used or plan to use: local card, bank transfer in ZAR, or an e-wallet. Do not send card numbers or full account numbers; the last four digits and the bank name are enough. If your question involves a failed deposit or withdrawal, include the date, the rand amount, and the reference number from the payment provider. This lets us identify whether the delay is on the broker side or the payment rail side.

For a question about a gold position or margin, state the lot size and the leverage setting on your account if you know it. The maximum leverage available in South Africa is a cap, not a recommendation: up to 1:200 for retail and up to 1:500 for eligible or professional clients depending on the instrument. At 1:200, a 0.10-lot gold position needs about $85.50 margin, but your own margin depends on the live price near 4275.0 and your account currency conversion to rand.

The boundary between broker facts and personal trading advice

We can answer factual questions about how gold XAU/USD works on FxPro platforms, including contract size, pip value, margin calculation, and the funding methods available in South Africa. We can also clarify what the FSCA licence covers and which entity serves your account if you tell us. We cannot tell you whether to buy or sell gold, how much leverage to use, or whether a 0.10-lot position is right for your rand budget, because that is personal advice and we are not your financial adviser.

We can explain that one standard lot is 100 ounces and one pip is 0.01, so a move from 4275.0 to 4275.1 is a 10-pip move worth $10 per lot before costs. We cannot predict where the price will go, guarantee a profit, or tell you that gold is a safe investment. Trading gold on leverage can lose more than your deposit, especially when the rand moves against the dollar at the same time as the gold price.

If you ask whether a specific broker is trustworthy, we can only confirm what is on the public record: FxPro is licensed by the FCA in the UK and by CySEC, and an FxPro entity holds an FSCA licence in South Africa. We cannot vouch for any other broker or for an unregulated offshore entity, and we do not give personal recommendations. For any account-specific issue, contact the broker directly and verify which entity your account is opened with before you send money.

How quickly you will hear back from our contact desk

We aim to reply to every message within two business days, measured in South African business hours, not from the moment you press send. If you write on a Friday afternoon or over a public holiday, the clock starts on the next working day. Urgent trading problems, such as a platform outage or a stuck withdrawal, are not something we can fix in real time; contact FxPro support directly through MT4, MT5, cTrader, or FxPro Edge for immediate help.

Messages that include all the requested details get a full answer faster, usually within one business day. If we have to ask for a missing entity name, a lot size, or a funding reference, the exchange adds at least one more day. We never ignore a message, but during high volume periods around major gold price moves, the queue can stretch to the full two business days. You will always receive at least an acknowledgement if we need more time.

We do not offer phone support or live chat, and we do not promise a response on weekends. The contact form and the editorial mailbox are checked once per business day. If you have not heard from us after three business days, check your spam folder and then resend with the word follow-up in the subject line. Do not send the same message multiple times in one day, because duplicate tickets slow down the queue for everyone.

The correction process: what we change and what we do not

Send a correction request with the exact article title, the sentence you believe is wrong, and the correct fact with a source we can verify. For a factual error about gold contracts, the source should be FxPro's official contract specifications for XAU/USD, not a forum post or a screenshot from another website. We correct errors of fact within five business days and add a note at the bottom of the article stating what was changed and when, so the record stays transparent.

We do not change an article because a broker asks us to remove a negative but accurate statement, and we do not alter a leverage cap just because a client wants a higher number. The maximum leverage in South Africa is a regulatory cap, not a marketing promise: up to 1:200 for retail and up to 1:500 for eligible or professional clients depending on the instrument. If a number we published was correct at the time but has changed, we update it with the new value and keep the old one visible with a date.

If the error is about a funding method, entity name, or regulator, we verify against the official FSCA register and FxPro's legal documents before changing anything. We do not accept a correction based on a verbal promise from a sales agent, because those promises are not binding. Once a correction is made, we reply to you with the exact new wording so you can confirm it matches the source you provided. Anonymous correction requests are reviewed but may take longer if we cannot ask follow-up questions.

What to include for broker, platform, and gold-contract questions

For broker and platform questions, include the exact entity shown on your account statements, not just the brand name. FxPro clients in South Africa are usually served by FxPro Markets Direct Costa Rica Latam SRL, but your own account may be with a different entity, and that affects which regulator applies. State the platform you use — MT4, MT5, cTrader, or FxPro Edge — and the instrument, which for gold is XAU/USD where 1 standard lot is 100 oz and one pip is 0.01. If your question is about a trade execution or a price, give the date, time in South African Standard Time, and the reference price near 4275.0 if relevant.

For gold-contract questions, send the contract size, the pip value you are calculating with, and the leverage cap that applies to your account. In South Africa retail leverage is up to 1:200, while eligible or professional clients may be offered up to 1:500 depending on the instrument. Say clearly whether your question concerns margin, pip movement, or contract rollover. For example, at the retail cap of 1:200 a 0.10-lot gold position needs about $85.50 margin, but do not ask us to confirm a live margin because your broker’s current rate and your account currency determine the rand amount.

For funding or regulatory questions, name the funding method you used or intend to use: local cards, bank transfers in ZAR, or e-wallets. Do not send card numbers or full account details; the last four digits and the date of the transaction are enough for us to understand the issue. If you are asking about regulation, mention the entity on your account and whether you have checked the FSCA register. FxPro is licensed by the FCA in the UK and CySEC, and an FxPro entity holds an FSCA licence in South Africa, but we need to know which entity your account is with before we can comment on the protections that apply.